Glossary · Privacy & data
HIPAA
Also said as
Health Insurance Portability and Accountability ActHIPAA complianceBAA
HIPAA is the US health-privacy law that governs how patient information is stored, shared, and processed — if your work touches healthcare, your tools must comply.
Why it matters to your business
AI voice and chat tools increasingly touch clinics, therapists, and insurers — running patient data through a non-HIPAA tool is a federal problem, not a settings problem.
The catch · what vendors don't say
HIPAA support is often gated to the most expensive tier — one platform makes it enterprise-only while another hands you a self-serve agreement at no cost.
